Telephone and discussion board advice only - they do not see callers. Telephone helpline for parents, grandparents and other relatives of children where children`s is involved and those who want help from children’s services because of child protection issues, family support issues, care orders and adoption issues. Also publishes materials on these subjects, undertakes research and campaigns/lobbies. Callers are not charged for leaflets and publications but organisations are. Telephone number free for landline and mobiles Bi-lingual service if needed.