Mental Health Helpline For Wales

Community Advice & Listening Line

Offering a confidential listening and support service


0800 132 737

Or text help to


SilverCloud - Online Service Only


Contact CALL


Contact CALL

Office Telephone:


Web Site:


Mon: 24 Hour
Tue: 24 Hour
Wed: 24 Hour
Thu: 24 Hour
Fri: 24 Hour
Sat: 24 Hour
Sun: 24 Hour


To can access this service if you meet the following criteria: •You must be 16 or over. •You must have mild – moderate levels of depression, anxiety or stress as this service is not suitable for moderate - severe symptoms. •You must have a GP in Wales or be a resident in Wales What is SilverCloud? SilverCloud is an online treatment programme that uses cognitive behavioural therapy (CBT) to help people experiencing depression and/or anxiety. What is CBT? CBT is a psychological therapy that works on the relationships between thoughts (cognitions), behaviours and feelings. CBT teaches the individual how to recognise and tackle problems here and now, rather than in the past. It has been widely studied and has been proven to work especially on depression and anxiety. What does SilverCloud consist of? SilverCloud consists of 8-12 modules, approximately 1-2 hour sessions recommended to be completed weekly. The programme is interactive. During sessions you can watch video clips, complete exercises and learn CBT techniques that can help with depression and anxiety. Each week you will be given tasks to complete during the week between sessions. How will it help me? SilverCloud will help you to pinpoint and change unhelpful ways of thinking that can affect how you feel, whilst teaching you more effective ways of solving problems.

If you need more information on this agency or other agencies offering a similar service, please phone CALL Helpline on 0800 132 737.