Mental Health Helpline For Wales

Community Advice & Listening Line

Offering a confidential listening and support service


0800 132 737

Or text help to


Winston`s Wish


17 Royal Crescent
GL50 3DA


08088 020 021

Office Telephone:

01242 515157


Web Site:


Mon: 09:00 - 17:00
Tue: 09:00 - 17:00
Wed: 09:00 - 17:00
Thu: 09:00 - 17:00
Fri: 09:00 - 17:00
Sat: Closed
Sun: Closed


HELPLINE Answer-machine in operation after office hours and weekends. All calls will be returned as soon as possible in office hours. As bove. Face to Face – Geographical boundaries and Criteria apply for our direct work with children and families: Only available in our regions of Gloucestershire; South Gloucestershire; Worcestershire; Bristol area/East and West Sussex. PLEASE, IN THE FIRST INSTANCE, RING THE FREEFONE HELPLINE TO DISCUSS HOW WE MAY BE ABLE TO SUPPORT YOU. We can advise and support over the Helpline for just about every situation pre or post-bereavement and advise if we can help in any other way. At Winston’s Wish we provide telephone support for bereaved children and young people up to the age of 18. We also support their parents or carers. Professionals may also ring in for support and discussion on how best to work with families in a particular situation, from anywhere in the UK. Whether the person was ill for some time or a death totally unexpected. We can work with children and families bereaved through illness, accident, suicide, murder or manslaughter. Also military death. Where appropriate, and if children live in our geographical boundaries, we work closely with children and families, in a variety of practical and creative ways, to create an atmosphere where they can share their thoughts and feelings and meet others. Where distance may prevents us offering a face-to-face service we typically can still provide telephone support via our Helpline, and send useful information. Our website offers free publications and books for families please contact for further information. There is also Training and consultancy for professionals and teachers.

If you need more information on this agency or other agencies offering a similar service, please phone CALL Helpline on 0800 132 737.