Children`s Commissioner for Wales
Oystermouth House
Charter Court
Phoenix Way, Llansamlet
Swansea
SA7 9FS
Mon: 09:00 - 17:00
Tue: 09:00 - 17:00
Wed: 09:00 - 17:00
Thu: 09:00 - 17:00
Fri: 09:00 - 17:00
Sat: Closed
Sun: Closed
The Advice and Support service is for children and young people, and the people who care about them, to have someone to turn to when they run out of all other options when dealing with a problem. Work for every child and young person in Wales who is under 18, or 25 years old if they’ve been in care. The Investigations and Advice Officers take calls, text messages and read emails and letters from children, young people and adults, who have been trying to solve a problem and feel like they aren’t getting anywhere. Our officers are not counsellors but they work with children, young people and adults who are involved to help them find a solution. If we can`t help then we will try to identify an organisation that can. Helpline offering advice to children across Wales Text: (start your message with COM) 80800 The helpline and text service is free and will not show up on any bill. The service is also bilingual. Arrangements can be made to speak to someone in another language if requested.